Jeetbaaz Privacy Policy — How We Handle Your Data

1 What Information We Collect

Jeetbaaz collects personal data through several channels — directly from you when you register or contact us, automatically when you use the platform, and occasionally from third-party verification services used to confirm your identity.

Information you provide directly:

• Registration details: your full name, date of birth, email address and mobile number.
• Identity verification documents: a copy of your CNIC or other government-issued photo ID when requested during the account verification process.
• Payment information: your preferred payment method (JazzCash, Easypaisa, Raast, bank account or card details) to facilitate deposits and withdrawals in PKR.
• Communications: messages, queries and feedback you submit through our support channels.
• Responsible gaming preferences: self-exclusion requests, deposit limits and session limits you set within your account.

Information collected automatically:

• Device and technical data: IP address, device type, browser version, operating system and screen resolution.
• Session data: pages visited, time spent on each section, clicks and navigation patterns.
• Gaming activity: bets placed, games accessed, stake amounts, results and session durations.
• Cookies and similar tracking technologies as described in Section 5.

2 How We Use Your Information

Jeetbaaz uses the personal data it collects for the following purposes:

• Account management: to create and maintain your account, verify your identity and age, and manage your preferences.
• Platform operation: to provide access to games including Slots, Live Casino, Fish Games and sports betting on Cricket, PSL, T20 and Football markets.
• Payment processing: to facilitate deposits and withdrawals in PKR through your selected payment method, and to maintain accurate financial records.
• Customer support: to respond to your queries, resolve disputes and assist with account issues.
• Security and fraud prevention: to monitor account activity for suspicious behaviour, detect and prevent fraud, and protect the platform and its users from abuse.
• Responsible gaming: to monitor gaming patterns, apply limits you have set, and identify accounts that may require intervention under our responsible gaming policy.
• Platform improvement: to analyse usage patterns and technical performance data so we can improve the Jeetbaaz experience for all players.
• Communications: to send you service updates, account notifications, and — where you have opted in — promotional information about offers and platform news.

We do not use your personal data for automated decision-making that produces significant legal effects without human review. If your account is flagged for review by our systems, a member of our team will assess the case before any action is taken.

3 Sharing Your Data

Jeetbaaz does not sell your personal data to any third party. We share data only in the following limited circumstances and only to the extent necessary for the stated purpose:

• Payment processors: your payment details are shared with JazzCash, Easypaisa, Raast or your bank solely to process the transaction you have initiated. These providers operate under their own privacy policies and security standards.
• Identity verification providers: where third-party services are used to verify your identity or age, the minimum required data is shared for that specific purpose only.
• Technology and hosting providers: companies that provide infrastructure, hosting, analytics or security services to Jeetbaaz may have access to data as part of their contracted service. These providers are bound by confidentiality obligations and are not permitted to use your data for their own purposes.
• Legal obligations: we may disclose your data to relevant authorities if required to do so by applicable law, court order or to prevent, detect or report suspected criminal activity including money laundering or fraud.

4 Payment Data

Handling payment data responsibly is especially important given that all transactions on Jeetbaaz are in PKR and involve real money deposits and withdrawals. Here is how we approach it:

Jeetbaaz does not store your JazzCash or Easypaisa account PIN, your full debit or credit card number, or your card CVV. When you make a deposit using a card or mobile wallet, the sensitive authentication elements of that transaction are handled directly between your device and the payment provider. Jeetbaaz only receives a transaction confirmation reference and the associated amount.

• Deposit and withdrawal transaction records are retained for audit and dispute resolution purposes.
• Your registered payment method details (such as the last four digits of a card or the mobile number linked to your JazzCash account) may be stored to facilitate future withdrawals to the same method.
• If you request a withdrawal, the method used must match the one used for deposits as part of standard anti-money-laundering practice. This may require us to confirm payment details before processing.

5 Cookies and Tracking

Jeetbaaz uses cookies and similar technologies to keep the platform functioning properly and to understand how players use it. Cookies are small text files stored on your device when you visit the site. They do not contain your name, payment details or sensitive personal data.

The types of cookies we use include:

• Essential cookies: required for core functions such as keeping you logged in during a session, remembering your language preference and maintaining security tokens. The platform cannot function properly without these.
• Analytics cookies: used to understand which pages and features are most used, how long players spend on different sections, and where technical issues occur. This data is used in aggregate form to improve the platform.
• Preference cookies: remember choices you have made such as display settings or notification preferences so you do not have to reset them each time you visit.

You can manage cookie preferences through your browser settings. Blocking all cookies may affect the functionality of the Jeetbaaz platform, particularly features that require you to remain logged in across pages.

6 How We Protect Your Data

Jeetbaaz applies a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, loss or destruction. These include:

• HTTPS encryption on all connections between your device and the Jeetbaaz platform.
• Secure storage of passwords using hashing — your actual password is never stored in readable form.
• Access controls that restrict which members of the Jeetbaaz team can access personal data, based on job function.
• Continuous monitoring of account activity to detect and respond to suspicious behaviour including unusual login patterns or withdrawal requests.
• Regular security reviews of our platform infrastructure and data handling processes.

While we take data security seriously, no system is completely immune to risk. If you suspect that your Jeetbaaz account has been compromised, contact our support team immediately so we can take protective action including suspending access and resetting your credentials.

7 Your Rights Over Your Data

As a Jeetbaaz user, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team through the platform's support channel.

• Access: you may request a copy of the personal data we hold about you. We will provide this in a clear, structured format.
• Correction: if any of the information we hold about you is inaccurate or out of date, you can ask us to correct it. You can update basic account details directly from your account settings.
• Deletion: you may request that we delete your personal data. We will do so where there is no overriding legal, regulatory or operational reason to retain it. Some data such as transaction records may be retained for a minimum period regardless of deletion requests.
• Restriction: in certain circumstances you may ask us to restrict how we use your data while a query or complaint is being resolved.
• Objection to marketing: if you have opted into receiving promotional communications from Jeetbaaz, you can withdraw that consent at any time through your account notification settings.

We will respond to valid data requests within a reasonable timeframe. In some cases we may need to verify your identity before we can action a request, to ensure we are disclosing or amending the right person's data.

8 Data Retention

Jeetbaaz retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to maintain an accurate account history, and to comply with our operational requirements.

In practice this means:

• Account data is retained for the duration of your active account and for a period after account closure to allow for dispute resolution, fraud investigation or other legitimate operational needs.
• Financial transaction records including deposit and withdrawal history in PKR are retained for a minimum period of five years from the date of the transaction.
• Customer support communications are typically retained for a minimum of two years.
• Technical and session data such as IP logs and device data is retained on a rolling basis, generally up to 12 months, unless specific circumstances such as an active security investigation require longer retention.
• Verification documents submitted during the KYC process are retained for the duration required by our internal verification policy and applicable operational standards.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to an individual.

9 Minors and Under-18 Users

The Jeetbaaz platform is strictly for adults. We do not knowingly collect, process or store personal data from individuals under the age of 18. If you are a parent or guardian and believe that a minor has registered an account or submitted personal data to Jeetbaaz, please contact our support team immediately.

Upon receiving a credible report of an under-18 account, Jeetbaaz will:

• Suspend the account immediately pending investigation.
• Delete the associated personal data once the minor's identity is confirmed, subject to any overriding requirement to retain records of the incident for safeguarding purposes.
• Refund any deposited balance to the payment method used, following verification.

We also strongly recommend that adults take steps to prevent minors from accessing devices where the Jeetbaaz app or website is logged in. Use device-level parental controls where available. For more guidance, visit our Responsible Gaming page.

10 Changes to This Policy

Jeetbaaz may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or operational requirements. When we make material changes, we will notify registered users via their registered email or mobile number, or through a prominent notice on the platform.

The date at the top of this page reflects when the policy was last updated. We encourage you to review this policy periodically so you remain informed about how your data is handled. Continued use of the Jeetbaaz platform after a policy update constitutes acceptance of the revised terms.